ban77 Privacy Policy — How We Handle Your Data

1. Introduction

This Privacy Policy applies to all personal data collected by ban77 through ban77.app, through our customer support channels, and through any other means by which you interact with ban77 as a registered player or prospective player. "Personal data" means any information that identifies you or could be used to identify you, either on its own or in combination with other information held by ban77.

ban77 takes a data-minimisation approach: we only collect personal information that is genuinely necessary to provide our services, comply with our legal and compliance obligations, and maintain the security and integrity of the platform. We do not collect personal data speculatively or for purposes beyond those described in this policy.

3. How We Use Your Information

ban77 uses the personal data we collect for the following specific purposes. We do not use your personal data for any purpose that is incompatible with the purposes listed below, and we do not sell or rent personal data to any third party for marketing purposes.

• To create and manage your ban77 account, including verifying your identity through KYC processes, maintaining your account balance, and processing your deposit and withdrawal requests.
• To provide the core services of ban77, including making games available, processing bets and wagers, calculating and paying out winnings, and applying bonuses and promotional offers to your account.
• To fulfil our legal and regulatory compliance obligations, including anti-money laundering checks, fraud detection, age verification, and responsible gaming monitoring.
• To communicate with you regarding your account, including responding to support queries, sending transaction confirmations, notifying you of changes to account status, and delivering responsible gaming alerts and reminders.
• To personalise your experience on ban77, including displaying game recommendations based on your gaming history, presenting relevant promotional offers, and optimising the platform interface based on your device and usage patterns.
• To maintain the security and integrity of the ban77 platform, including detecting and preventing fraud, abuse, money laundering, and other prohibited conduct, and to protect the interests of all players who use the platform.

Where ban77 sends you promotional communications, you will always have the option to opt out of such communications. You may update your communication preferences at any time through your account settings or by contacting our support team. Opting out of promotional communications does not affect the delivery of transactional and account-related communications, which are necessary for the operation of your account.

4. Legal Basis for Processing

ban77 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity — processing that is necessary to perform the contract between you and ban77, including account management, game provision, payment processing, and customer support.
• Legal obligation — processing that is required for ban77 to comply with applicable laws and regulatory obligations, including KYC verification, anti-money laundering checks, age verification, and responsible gaming requirements.
• Legitimate interests — processing for the purposes of fraud prevention, platform security, and improving the quality and reliability of ban77's services, where those interests are not overridden by your rights and freedoms.
• Consent — where ban77 processes your data on the basis of your consent (for example, for certain marketing communications or optional data collection activities), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to the withdrawal.

5. Sharing Your Information

ban77 does not sell your personal data to third parties. We share personal data only in the circumstances described below, and only to the extent necessary for the stated purpose:

• Payment service providers — bKash, Nagad, Rocket, Upay, and banking partners receive the financial and identity data necessary to process your deposit and withdrawal transactions. These providers operate under their own privacy policies and are bound by strict data-processing agreements with ban77.
• Game studios and platform providers — Pragmatic Play, Evolution Gaming, Ezugi, Spribe and other game studio partners may receive session and gameplay data necessary for game delivery, RNG certification and game integrity monitoring. Game studios do not receive identifiable personal data beyond what is technically required for game operation.
• Compliance and regulatory bodies — ban77 may be required by applicable law to disclose personal data to financial intelligence units, law enforcement authorities, or regulatory bodies. Any such disclosure is made strictly in accordance with our legal obligations and only to the extent required.
• Service providers and technology partners — ban77 uses third-party technology vendors for functions such as cloud hosting, cybersecurity monitoring, analytics, and customer support tooling. These vendors process personal data strictly as data processors acting on ban77's instructions and are bound by data-processing agreements that prohibit any independent use of the data.

All third parties with whom ban77 shares personal data are required to maintain appropriate technical and organisational security measures to protect the data, to use it only for the purposes for which it was shared, and to comply with applicable data protection laws. ban77 reviews its data-sharing arrangements periodically to ensure these standards are maintained.

6. Cookies and Tracking Technologies

ban77.app uses cookies and similar tracking technologies to operate the platform, maintain your session when you are logged in, remember your preferences, detect and prevent fraudulent activity, and analyse aggregate usage patterns to improve the platform. Cookies are small text files stored on your device by your browser. ban77 uses both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a defined period or until you delete them).

You may configure your browser to refuse some or all cookies, or to alert you when cookies are being set. Please be aware that refusing cookies may affect the functionality of ban77.app — in particular, certain features of the platform rely on session cookies to function correctly, and disabling all cookies may prevent you from logging in or maintaining an active session. ban77 does not use third-party advertising cookies or behavioural tracking cookies for the purpose of displaying targeted advertising on external websites.

7. Data Retention

ban77 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting requirements. For active accounts, personal data is retained throughout the lifetime of the account. Following account closure, ban77 is required to retain certain categories of personal data — in particular identity verification records, transaction history, and KYC documentation — for a minimum period as required by applicable anti-money laundering and financial compliance obligations.

After the minimum mandatory retention period has elapsed, personal data that is no longer required for any active purpose is securely deleted or anonymised. Anonymised data (from which all identifying information has been irreversibly removed) may be retained indefinitely for aggregate statistical and analytical purposes. ban77 reviews its data retention practices periodically and updates them as required by changes in applicable law.

8. Data Security

ban77 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include 256-bit SSL/TLS encryption for all data transmitted between your device and ban77's servers, encrypted storage of sensitive data at rest, restricted access controls limiting data access to authorised personnel only, regular security audits and vulnerability assessments, and real-time intrusion detection monitoring.

While ban77 applies industry-standard security practices, no method of data transmission over the internet or method of electronic storage is completely secure. ban77 cannot guarantee the absolute security of your data against all conceivable threats. In the event of a data security incident that materially affects your rights or freedoms, ban77 will notify affected players promptly through their registered contact details and will take all reasonable steps to contain the incident and mitigate any harm.

10. Third-Party Services and Links

ban77.app integrates third-party services, including game studio platforms, payment processing gateways, and analytics tools, to deliver its core functionality. These third parties operate under their own privacy policies and ban77 does not control or take responsibility for the privacy practices of any third-party service provider. ban77 recommends that players review the relevant privacy policies of any third-party services they interact with through the platform.

ban77.app does not contain links to external websites. All navigation within ban77.app remains within the ban77 platform ecosystem. Should any external reference become necessary in the future, this Privacy Policy will be updated to reflect the associated data-sharing implications.

11. Children's Privacy

ban77 is strictly an adult-only platform. Players must be 21 years of age or older to register and use ban77. ban77 does not knowingly collect or process personal data belonging to individuals under the age of 21. Age verification is applied during the registration process and through KYC document checks. If ban77 becomes aware that personal data has been collected from a person under 21 years of age, that data will be deleted and the associated account will be permanently closed without delay. If you believe that a person under 21 has registered on ban77, please contact us immediately at [email protected].

12. Changes to This Privacy Policy

ban77 reserves the right to update or amend this Privacy Policy at any time. The current version is always the version published at ban77.app/privacy-policy and is identified by the "Last updated" date shown at the top of this page. We recommend that players review this Privacy Policy periodically to stay informed of how ban77 handles their personal data.

Where a material change is made to this Privacy Policy — for example a change to the categories of data collected, the purposes for which data is used, or the third parties with whom data is shared — ban77 will notify registered players through the account dashboard notification system prior to the change taking effect. Your continued use of ban77 following notification of a material change constitutes your acknowledgement of the revised policy.

13. Contact Us About Your Data

If you wish to exercise any of your data rights, have a question about how ban77 processes your personal information, or wish to raise a concern or complaint about our data practices, please contact our customer support team. ban77 aims to respond to all data-related requests within 30 days of receipt.

Email: [email protected] (plain text — not a clickable link). Please include your registered name and mobile number in any data rights request so that we can verify your identity before processing your request. ban77 will not charge a fee for handling data rights requests except in cases where a request is manifestly unfounded or excessive, in which case a reasonable administrative fee may be applied.