ban77 Terms & Conditions — Please Read Before Using Our Platform

1. Introduction

ban77 operates ban77.app as an online casino and sports betting platform serving adult players in Bangladesh. The platform offers casino games, live dealer tables, crash games, fish shooting games, slot machines, and sports betting markets including cricket, football and other sports. Access to and use of ban77 is subject at all times to these Terms & Conditions, together with our Privacy Policy and Responsible Gaming policy, each of which is incorporated herein by reference.

By accessing ban77, creating an account, making a deposit, or placing a bet, you confirm that you have read, understood, and agreed to these Terms & Conditions in their entirety. ban77 reserves the right to update or amend these terms at any time. Continued use of the platform following publication of any amendment constitutes acceptance of the revised terms. We recommend that all players review these Terms & Conditions periodically to remain informed of any changes.

2. Eligibility

To register and use ban77, you must satisfy all of the following eligibility criteria at the time of registration and on an ongoing basis throughout your use of the platform:

• You must be at least 21 years of age. Providing false information about your age during registration is a material breach of these terms and will result in immediate account suspension and forfeiture of any balances held.
• You must be a natural person acting on your own behalf, not on behalf of another individual or legal entity.
• You must provide accurate, complete, and truthful information during registration. You agree to update your account information promptly if any details change.
• You must not be subject to any self-exclusion order or cooling-off period currently in effect through any gambling platform or responsible gaming programme.
• You must not use ban77 for any purpose other than genuine personal recreational gambling. Use of the platform for money laundering, fraud, or any other illegal purpose is strictly prohibited.

ban77 reserves the right to request documentary evidence to verify any eligibility criterion at any time. Failure to provide satisfactory verification within a reasonable timeframe may result in account suspension pending review. ban77 may refuse service to any individual at its sole discretion without being required to provide a reason for such refusal.

3. Account Registration and Security

Each player may hold only one registered account on ban77. The creation of multiple accounts by a single individual — whether under the same identity or different identities — is strictly prohibited and will result in the closure of all associated accounts and forfeiture of any funds held therein. If you believe a duplicate account has been created using your details without your knowledge, you must contact ban77 support immediately at [email protected].

You are solely responsible for maintaining the confidentiality and security of your account credentials, including your registered mobile number and password. You must not share your login details with any third party. ban77 will not be liable for any loss or damage arising from unauthorised access to your account that results from your failure to keep your credentials secure. If you suspect that your account has been accessed without your authorisation, you must notify ban77 support immediately.

All players are required to complete KYC identity verification before their first withdrawal is processed. KYC documentation typically includes a government-issued photographic identity document and proof of address. ban77 processes KYC documents securely and in accordance with our Privacy Policy. Accounts that fail to complete KYC within the timeframe stipulated by ban77 may have withdrawal functionality suspended until verification is completed.

4. Deposits and Withdrawals

ban77 supports deposits and withdrawals via the following payment methods: bKash, Nagad, Rocket, Upay, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Dutch-Bangla Bank, Visa and Mastercard. All transactions are denominated in Bangladeshi Taka (৳ BDT). ban77 does not charge deposit fees, though your payment service provider may apply their own charges — please consult their terms separately.

Withdrawals are processed to the same payment method used for the most recent deposit where technically possible, subject to applicable limits. The following conditions apply to all withdrawals:

• KYC identity verification must be completed before a player's first withdrawal can be processed. Withdrawal requests submitted before KYC is complete will be held pending verification.
• The minimum withdrawal amount is ৳500. Maximum single-transaction withdrawal limits apply and are displayed in the account dashboard at the time of the withdrawal request.
• Any active bonus wagering requirements must be met in full before a withdrawal can be processed. Attempting to withdraw funds while a bonus is active and incomplete will either cancel the bonus and forfeit any bonus-derived winnings, or will be declined, at ban77's discretion.
• ban77 processes verified withdrawal requests within one to five business days, though in most cases bKash and Nagad withdrawals are completed within 5 to 15 minutes. Processing times may be extended during periods of high volume or when additional verification is required.

ban77 reserves the right to carry out additional checks on any withdrawal request, including requests for source-of-funds documentation where required by applicable compliance obligations. Funds deposited on ban77 may only be used for the purposes of placing genuine bets and wagers. Any attempt to use ban77 as a payment processing mechanism or money transfer service is strictly prohibited and will result in immediate account suspension.

5. Bonuses and Promotions

ban77 offers a range of bonuses and promotional offers to both new and existing players, including but not limited to welcome bonuses, deposit bonuses, free spins, cashback offers, and tournament prizes. All bonuses and promotional offers are subject to the specific terms and conditions communicated at the time of the offer. In the event of any conflict between these general Terms & Conditions and the specific terms of a promotion, the specific promotion terms shall prevail.

The following general conditions apply to all bonuses offered by ban77, unless the specific promotion terms expressly state otherwise:

• All bonuses carry wagering requirements. The standard wagering requirement for ban77 bonuses is 30x the bonus amount, unless a different rollover is specified in the promotion terms. Only wagers placed on eligible games contribute towards wagering requirements — please check individual promotion terms for eligible game categories.
• Bonuses are credited to a separate bonus balance and cannot be withdrawn directly. Only winnings generated from eligible wagering of bonus funds, after the full wagering requirement has been met, are eligible for withdrawal as cash.
• Each promotion is available once per player per household unless stated otherwise. Attempts to claim the same bonus multiple times — including through the use of multiple accounts, shared payment methods, or shared device identifiers — will result in bonus cancellation and may result in account suspension.
• ban77 reserves the right to withdraw, modify, or cancel any promotion at any time without prior notice. In the event that a bonus has been credited due to an error or technical fault, ban77 reserves the right to reverse the credit and, where applicable, any associated winnings.

ban77 does not guarantee the availability of any particular bonus or promotional offer at any time. Promotional availability may vary based on player profile, account status, location, and other factors determined at ban77's sole discretion. Players who have self-excluded or applied deposit limits through the responsible gaming tools may not be eligible to receive certain promotional offers.

6. Game Rules and Fair Play

All games available on ban77 are supplied by third-party game studios including but not limited to Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe. Each game operates according to the rules and mechanics established by its respective developer. Players are encouraged to review the in-game rules and paytable for each game before placing wagers. ban77 is not responsible for errors in game descriptions where those descriptions are supplied by the game studio.

All game outcomes on ban77 are determined by certified Random Number Generator (RNG) systems operated by the respective game studios. ban77 does not and cannot influence the outcome of any game. In the event of a malfunction, disconnection, or technical error affecting a game in progress, ban77 will make reasonable efforts to reconstruct the game state from server logs. Where this is not possible, any affected wager will be voided and the wagered amount returned to the player's account balance. Under no circumstances will ban77 be liable for losses attributable to technical failures that are outside of ban77's direct control.

7. Responsible Gaming

ban77 is committed to providing a safe and responsible gaming environment for all players. We recognise that for a small number of individuals, gambling can become problematic. ban77 provides the following responsible gaming tools, accessible to all registered players from within their account settings:

• Deposit limits — players may set daily, weekly, or monthly deposit caps to control spending. Limits take effect immediately when reduced; increases to limits are subject to a 24-hour cooling-off period before coming into effect.
• Session time reminders — players may configure alerts to notify them after a set duration of continuous play, helping maintain awareness of time spent gaming.
• Self-exclusion — players may exclude themselves from ban77 for a defined period (minimum 30 days) or on a permanent basis. Self-exclusion requests are actioned within 24 hours of submission. During a self-exclusion period, the player's account will be suspended and no promotional communications will be sent.
• Reality checks — periodic on-screen notifications displaying total time spent in the current session and net win/loss position, helping players make informed decisions about continuing play.

ban77 is strictly for players aged 21 and above. We apply age verification controls during registration and through our KYC process to ensure our platform remains an adult-only environment. If you believe you may have a problem with gambling, we strongly encourage you to use the self-exclusion tool in your account settings or contact our support team at [email protected]. ban77 also encourages players to seek independent support from recognised problem gambling support organisations if needed.

8. Prohibited Conduct

The following conduct is strictly prohibited on ban77. Engaging in any prohibited conduct may result in immediate account suspension, permanent account closure, forfeiture of account balances, and where applicable, referral to the relevant authorities:

• Using automated software, bots, scripts, or any other artificial means to place bets, navigate the platform, or manipulate game outcomes.
• Colluding with other players or with any third party to gain an unfair advantage, including but not limited to chip dumping, match fixing, or coordinated bonus abuse.
• Using ban77 for any form of money laundering, including structuring deposits or withdrawals to conceal the source of funds, or using the platform as a pass-through payment mechanism.
• Registering or attempting to register a second account while an existing account is open, under suspension, or under a self-exclusion order.
• Providing false, misleading, or fraudulent information at any point during registration, identity verification, or the course of using ban77's services.

ban77 employs real-time monitoring and fraud detection systems to identify prohibited conduct. Where such conduct is detected, ban77 may freeze account funds pending investigation and may share relevant information with payment processors, other gaming operators, or law enforcement agencies as required by applicable law or our compliance obligations.

9. Intellectual Property

All content on ban77.app — including but not limited to the platform's design, layout, graphics, logos, text, software, and game assets made available through the platform — is the property of ban77 or its licensors and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use ban77.app solely for the purpose of your personal use of the platform in accordance with these Terms & Conditions. You may not copy, reproduce, distribute, modify, publicly display, create derivative works from, or otherwise exploit any content from ban77.app without the prior written consent of ban77. Game content and assets remain the intellectual property of the respective game studio supplying them; ban77 holds no rights over such third-party game content beyond the licence granted to it by the studio.

10. Limitation of Liability

To the fullest extent permitted by applicable law, ban77 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of ban77.app or the services provided thereon, even if ban77 has been advised of the possibility of such damages. ban77's total aggregate liability to you for any claim arising under or in connection with these Terms & Conditions shall not exceed the total value of funds deposited to your account in the 30 days preceding the event giving rise to the claim.

ban77 makes no warranty, express or implied, that the platform will be available at all times without interruption, that it will be free from errors or defects, or that any particular game will function as described at all times. Scheduled maintenance and unplanned technical outages may affect platform availability from time to time. ban77 will make reasonable commercial efforts to minimise disruption and to restore service promptly following any outage, but cannot guarantee uninterrupted service.

11. Amendments to These Terms

ban77 reserves the right to amend, update, or replace these Terms & Conditions at any time and without prior notice to individual players. The current version of these Terms & Conditions is always the version published at ban77.app/terms-conditions, and is identified by the "Last updated" date at the top of this page. It is your responsibility to review these terms periodically. Your continued use of ban77 after any amendment has been published constitutes your acceptance of the amended terms.

Where an amendment materially affects the rights or obligations of existing players — for example a change to withdrawal processing times, bonus wagering requirements, or self-exclusion procedures — ban77 will use reasonable efforts to notify affected players through the account dashboard notification system prior to the amendment taking effect.

12. Contact and Support

If you have any questions about these Terms & Conditions, wish to raise a complaint, or require support with any aspect of your ban77 account, please contact our customer support team. ban77 customer support is available 24 hours a day, seven days a week.

Email: [email protected] (plain text — not a clickable link). Our support team typically responds to email enquiries within two hours. For urgent account matters, including suspected unauthorised access or withdrawal issues, please use the live chat facility available within your account dashboard for the fastest response.